About Us

A career at Hitachi Rail will help create a legacy. With operations in every corner of the world, our work goes to the cutting-edge of digital transformation and technology. From the multi-cultural strength of our global organisation to the sustainable and innovative ways we work to bring people together, there’s something for everyone to get stuck into. And that’s where you come in.

Fredericia, Denmark (On-Site)

Engineer for Service Desk – Join Hitachi Rail GTS Denmark in Fredericia

Do you have a technical mindset and thrive in a fast-paced environment?
Hitachi Rail GTS Denmark is seeking a skilled Engineer or IT professional passionate about problem-solving and delivering exceptional service.

At our Service Desk in Fredericia, you’ll play a key role in supporting Banedanmark, troubleshooting complex systems, and ensuring seamless operations in the railway sector. This is an exciting opportunity to be part of a long-term project, as Hitachi Rail foresees providing service on the system for the next 20 years or more.

Why Join Us?
Join a dynamic team and work with our advanced Linux-based system of systems.
Engage in challenging technical problem-solving and process improvements.
Enjoy a supportive environment that values structured processes and strong communication skills.
Enhance your expertise in ERTMS, contributing to a greener and more efficient Danish railway system.
Be part of a project with long-term stability, offering opportunities for personal and professional growth over decades.

What You’ll Do
Act quickly to restore services when needed and document all actions in our centralized ticketing system.
Analyze troubleshooting data and translate findings into improved processes.
Monitor systems and guide field technicians by leveraging detailed manuals and resources.
Communicate effectively with our customer in Danish and manage internal documentation in English.

What You Bring
Strong experience with IT systems, preferably Linux and scripting.
Proven background in technical support and troubleshooting complex systems.
Familiarity with centralized ticketing systems.
A hands-on approach and willingness to provide practical support when required.
Exceptional communication skills in both Danish and English.
Calmness under pressure and the ability to prioritize tasks in a fast-paced environment.
Experience in the railway industry is a bonus but not essential.

Working Conditions
Enjoy a 37-hour workweek as we transition toward family-friendly daytime shifts.
Occasional evening, weekend, and on-call shifts may be required.
Competitive compensation reflecting the high standards and demands of the role.

Long-Term Vision
This is more than just a job—it's a chance to contribute to a critical railway system that Hitachi Rail plans to maintain for the next 20 years or more. Be part of a future-focused team, ensuring ongoing excellence in railway operations.

Thank you for your interest in Hitachi Rail. If your application is of interest, we will be in contact. Please do not hesitate to discover more about us and our latest jobs at https://www.hitachirail.com/careers.

At Hitachi Rail, there is a place for everyone. We welcome and value differences in background, age, gender, sexuality, family status, disability, race, nationality, ethnicity, religion, and world view. It is our commitment to create an inclusive environment - we are proud to be an equal opportunity employer.

We would be delighted if you would be one of our followers at https://www.linkedin.com/company/hitachirail.